Payment Policy

Updated June 3, 2025

Accepted Payment Methods

We currently accept payments through three payment providers:

  • BTCPay
    • On-chain Bitcoin (BTC) payments
    • Lightning Network (LN) payments
  • Crypto.com Pay
    • Crypto.com App
    • MetaMask
    • WalletConnect
    • Other cryptocurrency wallets (CRO, BTC, DAI, ETH, POL, USDC, USDT)
  • Stripe
    • Credit and debit cards
    • Bank transfers
    • PayPal
    • Apple Pay
    • Google Pay
    • Payment methods vary by country

Note: Available payment methods may vary depending on your location. Please check the checkout page for the payment options available to you.

Payment Processing

All payments are processed securely through our payment providers. We do not store your complete payment information on our servers.

Payment Processing Fees

If your bank, credit card provider, or other payment intermediary charges a processing fee for your transaction, this fee is to be borne by you, the customer. Such fees are not included in the order total and will not be covered by Shift Crypto AG.

Payment Confirmation

You will receive an email confirmation once your payment has been successfully processed. Please keep this confirmation for your records.

Failed Payments

If a payment fails, you will be notified immediately. Please retry and ensure you have sufficient funds and that your payment method is valid.

Refunds

For information about refunds, please refer to our Refund Policy.

Contact

If you have any questions or issues with a payment, please contact our support team.