BitBox02 warranty

Updated 01 June 2020

Shift Crypto AG ("us", "we", "our") warrants to the end user, that its product, excluding content and or software supplied with or on the product, will be free from defects in material or workmanship and will be fit for normal use during the applicable Warranty Period commencing on the date of payment. The applicable warranty period shall be two (2) years from the date of payment. The warranty period for a replaced product is thirty (30) days from the date of replacement, or the remainder of the Warranty Period, whichever is greater. This warranty is non-transferable and is enforceable only by the end customer who originally purchased the product and only while the customer owns the product. Proof of purchase is required. Any product that has not been purchased as new from us or our authorized partner (reseller or distributor) is expressly excluded from this warranty.

Our responsibility is limited solely to the product itself. We shall not be responsible for any incidental or consequential damages incurred and/or occurred in connection with the product or its purchase. We do not warrant that the functions contained in the software on the product will meet specific requirements or that the operation of the software will be uninterrupted or error-free. The product is sold "as is". We reserve the right to make changes or improvements in design, firmware or manufacturing without assuming any obligation to change or improve products previously manufactured and/or sold.

This warranty does not apply to: (a) normal wear and tear; (b) damage resulting from accident, abuse, misuse, neglect, undue physical or electrical stress, improper handling or installation, or acts of nature ("force majeure"); (c) alterations by persons other than us; (d) damage or loss of data due to interoperability with current or future operating systems, software and/or hardware. Neither Shift Crypto AG nor any parent, officer, director, member, shareholder, agent, employee or joint venturer of Shift Crypto AG shall be liable for any direct, indirect, consequential, incidental or special damages whatsoever, including, without limitation, business interruption, extra expense, loss of profits, loss of property (for purposes of this warranty the term "property" shall specifically include any form of crypto-currency/property stored or maintained on the product), loss of use of property, delay or damages consequential upon delay and/or loss of use or loss of use of property, or for damage caused by improper use (including use in an incompatible device and use not in accordance with the instructions).

For purposes of this Agreement, the foregoing types of excluded damages shall include any cost arising out of a product recall. Shift Crypto AG‘s liability will not exceed the price you paid for it. Shift Crypto AG disclaims all express and implied warranties to the fullest extent permitted by law. If Shift Crypto AG cannot disclaim implied warranties under applicable law, then to the extent permissible, such implied warranties are limited to the duration of the applicable warranty period.

Warranty claims

To make a warranty claim, contact Shift Crypto AG at [email protected] within the warranty period, provide proof of purchase (showing date and place of purchase and name of the reseller, if any) and the product name and version. You may return an unused product according to the guidelines in the refund policy.

Before returning the product, please make sure to backup any sensitive data and erase the device. Shift Crypto AG is not responsible for damages to or loss of any data stored in the product.

Shift Crypto AG may at its discretion repair this product or provide a buyer with an equivalent product; and if unable to repair or replace the product, will refund either the original purchase price or fair market value. The repair or replacement of the product is free of charge for the parts, components and labor necessary in order to perform the repair and restore the product‘s proper operating condition, provided the unit is returned otherwise undamaged and shipping prepaid, including insurance, to our facilities. The costs incurred in connection with returning of the product to our facilities shall be carried by the product owner or reseller. If the product is returned uninsured, you assume all risks of loss or damage during shipment.

If Shift Crypto AG determines that failure of the product was not a result of a defect in materials or workmanship, Shift Crypto AG reserves the right to charge you either (1) for parts and labor at Shift Crypto AG's then-current labor rate or (2) a 20% restocking fee. Shift Crypto AG will advise you prior to assessing these charges. Any product returned to Shift Crypto AG shall become the property of Shift Crypto AG.

National, state and local laws may grant you other rights that are not affected by this warranty.